Am I expecting too much?

I have been flying with VA for almost a decade and have always enjoyed the quirkiness of the brand and the chirpiness of the flight attendants.

However, I took a few UC flights last year, and have just done a return from LAS this month and in most cases, the service provided was pretty miserable.

For example; some staff clearly didn't want to be there, while others were too busy flirting with passengers to provide any service. Food and coffee were served either cold or lukewarm, and there were 20-30 minutes between asking for a drink and receiving it. Overall they were just miserable flights.

Perhaps this is typical and I've just been super lucky in the past, but it's put me off the brand (never mind the recent reward flight changes).

Service has been hit and miss IMHO for a long while now.Staff have always fawned over zelebs and I’ve seen plenty of inappropriate flirting with some passengers from cabin crew. Most of my flying moved to ME carriers ( because of the route I was flying mainly ) where I’ve found the service level generally much higher and much more consistent.

[mitchja]

I've not really come across this on any of my recent VS flights both from MAN or LHR to be honest. The crew have all been really good, friendly, professional and worked hard in the J cabin and they all clearly enjoyed their job and wanted to be there.

OK - so I've not had an AU greeting for a while, though I did receive another one of those nice little notes welcoming me back on board on my last flight

Absolutely no complaints about any of the the VS staff or crew I've interacted with recently.

The way VS handled the diverted VS110 flight at LHR I was on the other week on the other hand; abandoning pax after making us wait almost an hour for bags was shockingly bad though considering LHR is supposed to be VS's home airport

Reply to the post flight email survey (if you get it), the crew are graded and action gets taken if people constantly get bad grades.