This is the main V-Flyer Forum for general discussion of everything related to flying with Virgin-branded travel companies.
#966817 by mitchja
27 Jul 2025, 02:02
Heading back home after a fantastic few days in Toronto. VS use the KLM Crowne lounge here in T3 at YYZ. It’s pretty good actually for a shared lounge. BA look to use the only other lounge which is a Plaza Premium lounge as I shared the lift up with 2 BA Club World pax; which you also can use if you have an AmEx Plat or Centurion card. Can’t be bothered checking the other lounge out.

One thing to look at for is that the priority security line entrance isn’t immediately obvious as it’s not well sign posted across from where VS check-in is located. It’s a white self service scanning gate plastered with AmEx marketing. Upper Class can use that entrance and don’t need to queue in the pretty long standard security entrance line.

It’s also still old school laptops/iPads out of bags with all the lanes still using the old style 2D X-ray machines. Very helpful and friendly staff though.

The VS148 is ~1hr delayed due to the late departure but I still should have enough time to visit Revivals when I land.

Arrival into Toronto / Immigration was quick and straightforward. All UK passport holders need an ETA (which is similar to the US ESTA system). Again you must have full approval for travel before your can check-in. Mine took about 24hrs to come back approved. It costs CA$7 and lasts for 5 years. You also need to use the ArriveCAN app less than 72hrs before departure to complete your customs declaration.

On arrival there are banks of self service machines which you just scan your passport with and complete a few final questions, take a picture then take the print out to one of the waiting officers and you are good to go. The whole process took <2mins. It’s very much like the US Global Entry system.


Toronto was amazing even if a little too hot as it’s been over 30’C here most days. The CN Tower edge walk was fantastic (much like the New York City Climb at The Edge). The ticket includes full access to both the ordinary observation deck and the extra top one as well. The good thing is you don’t have to visit the observation decks on the same day you do the edge walk; you have an extra 3 days to visit one more time at your leisure. You also get priority lane queuing once inside.

Niagara Falls was incredible and another tick on my bucket list. I booked a small 6 person all day trip which picked me up at 7am and dropped me back at the hotel around 16:00. It’s approx a 2hr drive from downtown Toronto to the falls. It was very well presented with an amazing driver/guide starting at the Skylon Tower, a trip behind the falls, the main event boat trip, stop at the whirlpool as well as a couple of other small stops on the way back. Be careful in that area as I found my mobile phone roaming on both Canada and USA networks. Luckily my plan includes both so it wasn’t an issue for me.

I used the UP Pearson Union Express train from/to the airport which is CA$24.70 for a return ticket. You can either buy the ticket before you travel or use the machines on the platforms. Union station is right in the downtown area and close to many hotels. The Intercontinental where I stayed was 2 blocks away from the station. The journey takes about 30mins each way and departs from T1 at YYZ so you need to use the free transit to get from T3 to T1.

Traffic in Toronto is manic so best avoided.
#966826 by nkp85uk
28 Jul 2025, 10:03
was literally just there too! well, landed home a week ago today.

Actually tried both lounges - wanted to shower after a full HOT day sightseeing, so visited the Plaza Premium lounge to shower. Showers were slightly worse than you might hope - but thankfully they never charged the $CAD25 fee (I would have asked for my money back of they did). Still, it was good to refresh before the night flight. Food and Drink much better in KLM lounge, and it was nice and quiet, which the Plaza Premium was not.

Toronto is an AMAZING city, for anyone considering it. Had such a fantastic week in the city before then staying at Niagara on the Lake for a couple of days to visit wineries and of course, the Falls.
#966830 by mitchja
28 Jul 2025, 12:18
Good to know about the showers, thanks. Indeed the KLM lounge has no showers.

It was also good to see healthy loads on both outbound and the inbound VS flights.
#966851 by mitchja
02 Aug 2025, 09:53
gameswolverine wrote:Hi James - thanks for the super helpful Toronto report :) We are there in a few weeks, would you mind sharing details on the company you booked your Niagara Falls trip with please ? It sounds ideal for us too


By all means. It was this tour

A small group of just 6 people using a minibus. We had a very very informative guide. It was a very relaxed tour. Just 3 pick-ups/drop-offs. There are specific pick-up locations listed, you just select your nearest one. I used the Ritz Carlton pick point in the downtown area of Toronto which was 1 block away from where I stayed at the InterContinental on Front Street. It’s a 7am pick-up. Back to the hotel by about 4:00pm.

If you read some of the reviews of them larger tours, they often mention wasting hours picking many people at various hotels along the way. That was the reason why I choose a small group.

The only thing I found a little off was the lunch choice. You stop off on the way back at a maple syrup factory shop tour (which you get free samples to try as well as fudge and chocolate samples ;-) ). The lunch options there were quite limited and very fast-food oriented (which I’m not a fan of). I ended getting a salad and soup for lunch which wasn’t bad actually.

The tour was also very well communicated before you depart sending you your tickets and further details etc. You just need to confirm your pick-up point with them. The guide on the day handles all the various admission tickets you need.

I also booked the trip via TopCashback to earn a bit of cashback.
#966896 by mitchja
09 Aug 2025, 13:53
nkp85uk wrote:What did you think of the Intercontinental Toronto Centre, mitchja?


I really enjoyed it. It's in a good location. The swimming pool / leisure facilities are a welcome addition though the pool isn't very big. Great staff, especially on Club lounge floor. The service in the lounge was always spot on. A good selection for the buffet breakfast and evening snacks offered with nice views from the lounge on the 8th floor.

I've no hesitations in staying there again.
Virgin Atlantic

Who is online

Users browsing this forum: No registered users and 9 guests

Itinerary Calendar