StillRedHot wrote:I think I've come to the conclusion that someone will always have something to moan about.. I think judgement should be made when you've used it or seen it in action and not before.
With all due respect you have clearly missed the reason why the vast majority of people are members of this board if you think we "moan". I think I can speak for the vast majority, having been a member for a number of years, when I say that we are here because we love what VS once was. We have all become incredibly disillusioned by what is being offered today especially when you look at the leaps and bounds other airlines are making. Times have changed in the industry, yes its tougher economically but equally one can now board a LCC and be offered a TV to watch! I was one who would only ever fly VS long haul, however because of a variety of reasons I am now looking at other airlines. You know something has gone very wrong when DL becomes a viable alternative!
Yes the new IFE will be an improvement however compared to the likes of Emirates, Singapore, Air New Zealand, Oman Air et al the new offering is no improvement at all. As a staff member you maybe happy with VS just playing catch up to the rest but as loyal passengers, whose loyalty has been established because VS was a market leader, we are not. It is not moaning, it is more us vocally coming to the realisation that VS is nowhere near the airline it once was but we are still continually told by the VS PR machine that it is!
Others mention that you cannot compare VS with EK or SQ. That is a fair point however NZ is pretty much a like for like comparison when comparing their long haul network to that of VS. They serve roughly the same number of destinations long haul and up until 8 years ago where on a par. IIRC NZ head office staff realised when they launched their PE seat that passengers expected a better food offering than those in Y were receiving. Their response was to give PE passengers pretty much the same food as J recieved. The VS response to similar criticisms was to do nothing for years and year, just to ignore the issue until very recently. There is no reason why VS cannot be a market leader like NZ is, no reason at all.