I went through this in early 2015. My anniversary date was fast approaching and no upgrade vouchers posted. I called MBNA to ask what the deal was as I did not want to renew for another year but I did not want to cancel card until the vouchers were posted. They said I had called a little too early and I should wait a bit, which I did and still no vouchers. So I called again after anniversary date had come and gone and explained the situation, the person I spoke to went to talk to their supervisor/manager and then said that I would be able to get a refund of the credit card fee as long as I had not used my card(s) after the anniversary date. So that was fine, I put the cards away in a drawer never to be used....waited patiently....but still no vouchers. By this point I had been charged the renewal fee. I waited some more and finally the vouchers posted. I called up MBNA again to ask for the card to be cancelled and the fee to be waived per previous conversation and they were fine with this. Cancelled my direct debit. Cue a month or two later, I get an unpaid bill letter for the renewal fee....how annoying. Got on the phone again (4th time now!) to explain, the lady swiftly dealt with waiving the fee and ensuring I was sent a paper statement to prove that the balance on the closed account was £0. From the various phone calls I made, it is clear that not all the people have the same knowledge and if you aren't satisfied, call up again and try a different person!
Glad to hear that others did not have this hassle. Now I need to get booking some Florida flights in the Reward Sale (I've been patiently waiting for a sale to come up!!)
